Job Details
Job Title: Service Desk Personnel
Location: Chattanooga, TN
Duration:12+ Months
Job Location:
- In Office Position Monday thru Friday
- Must be able to lift at least 50 pounds.
- Must be able to walk at least 1 Miles daily.IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management - Able to navigate Different Organizational Units (OU)
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment - Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device dat
Video Conferencing - Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting - Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting - Account permission
- Compatibility settings
- Browser vs installed
Remote support - MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
ServiceNow - Ticket management
- Ticket assignment