Director of Fulfillment

 URBN, Inc./Urban Outfitters




Job Details

Job Description:

Director of Fulfillment- West Coast

URBN is a portfolio of global consumer brands comprised of Urban Outfitters, Anthropologie, Free People, BHLDN, Terrain and the Vetri Family. Our product is offered online, in our stores and through wholesale arrangements.

The Director of West Coast Fulfillment is responsible for the operational excellence of the 500K square foot URBN fulfillment center in Reno, NV. This position is responsible for all operational and financial aspects of URBN s automated distribution center including budgeting and budget performance, work schedule planning, directing and coordinating the receipt, storage, sortation and distribution of the multi-brand facility.

  • Oversee the daily operation of the fulfillment center.
  • Maintain expenses at or below budgeted levels.
  • Identify and implement process improvements.
  • Assume an active role in strategic planning in response to brand and total company forecasts and initiatives.
  • Establish a regular dialogue with brand senior management.
  • Ensure that service levels agreed upon with the brands are consistently met.
  • Lead, motivate and develop the management and supervisory team.
  • Promote the development of a Global Logistics enterprise that enables scalability, best practices and talent development.
  • Establish ties with community leaders, educational institutions, and peers from other logistics operations to gain an understanding of the local business and employment climate.

  • 8-10 years of increasingly responsible direct-to-consumer leadership.
  • Strong analytical, problem solving and reporting skills.
  • Excellent leadership, team building, communication and organizational skills.
  • In-depth knowledge of material handling equipment and related controls/systems.
  • Experience with Manhattan s WMS and LMS system a plus.
  • Solid experience in project management.

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