Spa Attendant

 Shore Lodge

 25/03/2019

 Mccall,ID

 


Job Details


The Cove Spa Attendant position will clean and maintain the public and employee work areas at Shore Lodge and The Cove, including The Cove Spa, The Cove Offices, Food and Beverage Outlets, Rest Rooms, Dressing Areas and Lobby, etc.


SKILLS AND Qualifications:

  • Oral and written comprehension and expression.
  • Ability to follow instructions.
  • Ability to multitask while maintaining a high level of organization and attention to detail.
  • Ability to communicate effectively with and receive information from guests and coworkers.
  • Previous experience in the housekeeping janitorial department preferred.


ESSENTIAL JOB FUNCTIONS:


  • Maintain and clean all public areas and employee work areas. Including, but not limited to, vacuuming, mopping, dusting and polishing floors and furniture, window cleaning and trash.
  • Remove food and beverage plates, glasses and trays from the emersion pool areas.
  • Replenish supplies in the spa and appropriate public areas as needed.
  • Provide excellent customer service to guests, members and team members.
  • Manage emotional customer situations, responding promptly to customer needs while always soliciting customer feedback to improve service.
  • Plan and use time efficiently while seeking to achieve the coveted 4 star level of competency.
  • Pursue training and development opportunities, strive to continuously build knowledge and skills and share expertise with others.
  • Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
  • Attend periodic staff meeting with other department heads to discuss company policies and guest feedback, and to make recommendations to improve service and ensure more efficient operations.
  • Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance and monitor your own work to ensure quality.
  • Perform all other duties as assigned.