Supply Chain / Logistics Representative (Experienced Professional)





Job Details

Supply Chain / Logistics Representative (Experienced Professional)

Michelin, the Worldwide leader in Tires, is hiring!

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The Charlotte Supply Chain / Logistics Representative is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction.


Manage Order & delivery

  • Captures, records and commits customer orders according to customer needs, agreement and defined service level
  • Proposes product alternatives in case of phase-out or shortage
  • If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution

  • Handles customer orders portfolio and monitors execution
  • Liaise with the relevant partners to ensure on-time deliveries and service commitment
  • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
  • Informs and follows up with customers

Manage Requests

  • Captures customer's requests & claims
  • Analyses and provides issue resolution or appropriate answer
  • Contacts, follows up and closes the loop with customer
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions
  • Support sales
  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods

  • Applies standards and procedures (including internal control rules & embargo ....).
  • Contributes to continuous improvement to enhance work methods and customer satisfaction


  • Must be a highly motivated and organized problem solver, capable of providing thorough analysis and making decisions in a fast paced environment. Must be detail-oriented.
  • Must demonstrate the ability to work in a team environment, as well as be able to influence decision makers.
  • Must have strong communication skills.Both written and verbal communication skills are essential. Ability to communicate with multiple levels of the organization is a must.
  • Must have strong computer skills, and be proficient in the use of Microsoft Office.Applicant must also be able to become proficient with mainframe, web-based, and access-based applications.
  • Plant (shipping and receiving, warehouse, etc.) planning experience is a plus.
  • Key general competencies include a high level of adaptability, communication, and teamwork, in addition to being customer-focused.

Moving Forward Together: Apply Today!

Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles.

Michelin also offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, Michelin publishes travel guides, hotel and restaurant guides, maps and road atlases.

Headquartered in Greenville, S.C., Michelin North America employs more than 20,000 people and operates 19 major manufacturing plants in the U.S. and Canada.

Michelin is recognized as an employer of choice by the people who work here. They stay at Michelin because they have careers with a purpose at a company with a purpose. In fact, more than 97 percent of Michelin employees say they choose to move forward together with our company each year.

Michelin's status as a great place to work has been validated by the leading authorities on workplace culture:

  • Forbes annual survey of America's Best Large Employers, No. 1 Overall
  • Certified as a Great Workplace by Great Place to Work Institute.
  • " 2018 Top Company for Women to Work for in Transportation" by Women in Trucking Association
  • Thomson Reuters, No. 2 in the top 100 most diverse and inclusive organizations globally
  • AARP, one of the Best Employers for Workers Over 50

Michelin takes an advanced approach to career development, ensuring that you will come for a job but stay for a career. More than 75 percent of our managers are promoted from within, and we offer multiple career development paths to challenge employees to grow and realize their purpose across the span of their individual careers.

Apply now and start your own mobility journey with Michelin today.

Total Rewards:

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

  • Paternity leave
  • Maternity leave
  • Tuition reimbursement
  • Family health care centers and fitness facilities at several company locations
  • Fitness membership reimbursement through a network of nationwide facilities
  • 529 college savings plan
  • A 401(k) match
  • Free tires based upon years of service
  • An Employee Assistance Program
  • A relocation assistance program

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at

This position is not available for immigration sponsorship