Automotive Service Advisor

 Bob Bell Hyundai

 20/02/2018

 Glen Burnie,MD

 


Job Details

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER

Isn t it time you took your automotive service advisor career further?

  • Automotive Service Advisors greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Service Advisors prioritize required services and be prepared provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer.
  • Know the product well enough to answer characteristic and operational questions regarding the customer s vehicle.

Join our winning automotive service team - apply today!


  • Previous automotive service advisor experience required!
  • Prior experience working with customers and providing an exceptional experience
  • Sales including inside sales, outside sales, or retail sales is a plus
  • Outgoing personality with expertise at developing relationships (i.e., a people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Must be willing to submit to a background check and drug screen
  • Valid U.S. driver's license
Join our winning automotive service team - apply today!