Job Details
**Customer Service Representative 1**
**Posting Code:** 3433568
**Work type:** Classified
**Location:** Boise, ID
**Categories:** Customer Service
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at
Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.
**Job Summary/Basic Function:** To provide customer service and specialized information; assist individuals in securing services, permits or licenses; perform related work.
**Level Scope:** Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.
**Essential Functions:** **60% of Time the Customer Service Rep 1 must:**
* Greet visitors and answer the telephone; possess good knowledge of department programs and services to provide accurate information; explain and apply rules, policies, and procedures; refer people to the appropriate department or staff. Maintain a high degree of confidentiality. Independently applying program knowledge to screen for services and assist individuals and determine their needs or purpose of their visit.
* Screening and channeling calls, and taking messages; scheduling appointments for staff members; producing labels, forms and routine letters; composing and signing routine correspondence; receiving money; verifying completeness of applications and forms; maintaining record keeping systems.
**35% of Time the Customer Service Rep 1 must:**
* Providing support to the Graduate College admission and degree processing staff:
+ Questioning customers to obtain detailed information in a business setting;
+ Independently handling complaints and upset individuals in a business setting;
+ Answering a business telephone using knowledge of business telephone procedures and etiquette;
+ Reviewing documents and records for accuracy and completeness;
+ Accessing data using a computerized records system.
**5% of time other duties as assigned.**
**Knowledge, Skills, Abilities:**
* Word processing skills
* Ability to perform several tasks simultaneously while having continual interruptions
* Knowledge of using database software to store, retrieve, and compile information in a report format.
**Minimum** **Qualifications:** Sufficient speech and hearing acuity to perform customer service work. Experience: explaining policies, procedures, or rules; handling complaints and upset individuals; business telephone etiquette.
**Preferred Qualifications:**
* Exemplary customer service skills;
* Ability to work with and relate to a diverse group;
* Able to maintain confidentiality;
* Two (2) years of experience in the same type of work.
**Salary and Benefit****s:** Starting hourly rate is $13.00 to $16.67 commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at .
* **Public Employee Retirement System of Idaho:**
+ **Employee contributions: 7.16% University contributions: 11.94%**
* Tuition Fee Waiver: for self, spouse, and dependents
+
* Flexible Spending Accounts
* Life Insurance
* Time Off
+ Holidays
+ Sick Leave
+ Vacation Leave
+ Family and Medical Leave Act (FMLA)
**Additional Information:**
**Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) ###-####**
Preference may be given to veterans who qualify under state and federal laws and regulations.
Please contact Boise State Human Resources by phone (208) ###-#### or email at ...@boisestate.edu
Additional Information:
**AA/EEO Statement: Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff an strongly encourages applications form women, minorities, individuals with disabilities, and covered veterans. As a federal contractor, the University will not discharge or in any other manner decimated against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.** View Boise States complete pay transparency policy statement.
**Background Investigations:**
Any offer of employment at Boise State University will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Click here to view the Universitys full background investigations policy.
**Jeanne Cleary Statement**:
Notice of Availability of Annual Security and Fire Safety Report The Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act (Cleary Act) requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their campuses to all job applicants.
**Required Application Materials:** Resume and Cover Letter.
**Advertised:** February 18, 2022 Mountain Standard Time
**Applications close:** *March 04, 2022 11:55 PM Mountain Standard Time*
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| Position Location Closes Boise, ID March 4, 2022 The Graduate College is responsible for the management of admissions, degree progress, graduation, and student records related to these aspects of graduate education. Working closely with colleges, departments, programs, and offices across campus, our mission is to provide an experience that supports excellence and student success while ensuring a culture of integrity and a commitment to diversity in all its forms. Position Location Closes Boise, ID March 4, 2022 The Graduate College is responsible for the management of admissions, degree progress, graduation, and student records related to these aspects of graduate education. Working closely with colleges, departments, programs, and offices across campus, our mission is to provide an experience that supports excellence and student success while ensuring a culture of integrity and a commitment to diversity in all its forms. Customer Service 1