Job Details
**ISC Assistant Manager**
Seatt, WA
* Call Center
Renewal by Andersen is looking to add an Assistant Manager for its Seattle inside sales/call center. Apply Now and Join the Best of the Best!!!!
Follow Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. **Top-to-bottom expertise**
Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their forever homes.
**A legacy of innovation**
Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.
**Job Details**
What Youll Be Doing The Role: Provide leadership and management for the ISC department Manage the quality and capacity of appointments set for the Outside Sales Team Maintain an effective day to appointment issued rate Recruit, train and hire Inside Sales Representatives Live coaching and training in the moment Territory maintenance through forecasting the Calendar Actively train and develop new leaders within the ISC Coordinate training programs with the Supervisors Accurately complete necessary administrative duties i.e. payroll, attendance tracking/time off requests Routinely update all necessary functions within EnabledPlus Implement and maintain an effective training program Support our culture of delighting internal and external customers Act as Manager on Duty in times that manager in not present specifically in the evenings and weekends Whats In It For You The Benefits: Eligible for monthly bonus Medical, dental, vision, 401K with employer match and more! Paid time off Paid holidays Room for advancement Requirements: What Youll Bring The Person Previous call center supervisory or managerial experience 2-years of call center / customer service supervisory or managerial experience Must be proficient in Microsoft Office Inside Sales experience Effective problem solving skills Must be able to effectively lead, prioritize, manage time and projects, and multi-task in a fast paced, growing company environment Detail oriented while having the ability to operate efficiently in a busy environment Excellent training and coaching skills Possess excellent written and verbal communication skills Must be highly motivated with a positive attitude and strong work ethic Must be able to work evenings and weekends This is a non-remote position - must be able to work in the office Additional Information 68,000 annually plus bonus Location Description We are located at: 7433 5th Avenue S Seattle, WA 98108 This employer participates in E-Verify. Renewal by Andersen will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are work authorized, Renewal by Andersen is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. **ISC Assistant Manager**
Seatt , WA - Call Center