Job Details
** Position Description**
**Costumer Service Representative** Location **St. Paul, MN** CRR/REQ Number(s) **KHER-C3VMMS** # of openings **1** As a Customer Service Support you will be responsible for full time support of Project Coordinators. The position requires a demonstrated ability to interact positively with a diverse population, the ability to prioritize as needed and work harmoniously at all levels. The candidate must have a keen attention to detail and he/she must have the ability to switch gears and adapt to changing priorities.
**Essential Duties and Responsibilities include but are not limited to (other duties may be assigned):**
* Process and update orders to deliver on time.
* Process all incoming RMA's and if requested, manage until the return is complete.
* Process incoming Customer Receipts
* Process Credit/Rebill Invoices
* Process customer invoices via customer portal
* Process credit card payment transactions
* Work with Project Coordinators to issue quotes to Customers/Sales as requested. This may include working with Engineering, Product Management, and Operations to produce customer pricing as needed and communicating with sales.
* Review customer specific pricing and update as needed.
* Investigate, coordinate, and resolve project issues at any step in the process, working cross functionally to resolve problems.
* Work directly with Project Coordinators to review and close open quotes as needed.
* Prepare customer reporting as requested by Project Coordinators
* Participate in teams to drive process improvement.
* Drive vendor performance to meet customer requirements through Vendor Managers.
* Keep customer masters up to date with any new customers or existing customer changes.
* The role will back up Sales Administration as required during times of vacation or absence.
**Education and/or Experience**:
* GED or High School Diploma. Associate's or Bachelor's degree desired.
* 2+ years of experience working in a customer service role or customer support role, with account management focus.
* Good computer skills. Ability to use all Microsoft office applications including Word and Excel.
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