Job Details
** Remote Personal Lines Customer Service Representative**
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New Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Gallagher Customer Service Representatives work to provide outstanding service to policyholders, insurance carriers, and other parties related to personal insurance policies.
**What You Will Be Doing:**
* Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction
* Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing
* Research inquiries about past due payments, coverage questions and lower limits letters
* Respond to inquiries via phone, chat and email to provide policy and/or claims information and providing resolution
* Discuss different types of policies including auto, homeowners, and umbrella policies
**Required:**
* High school graduate or GED
* Minimum of 1 year of customer service experience
* Strong typing and basic computer skills
**Nice to have:**
* 2+ years of prior experience providing service or account management of Personal Insurance lines with a carrier or agency
* At least a year of experience in a call center environment
* Currently licensed in P&C OR ability to obtain licensing within 30 days of hire
* Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word
U.S. Eligibility Requirements:
* Interested candidates must submit an application and resume/CV online to be considered
* Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
* Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
* Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
*Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.*
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