Job Details
**Customer Service Representative**
**Customer Service**
**V3 Electric | El Dorado Hills | Full Time**
At V3, we have a young, hungry spirit to work hard and do what is right. We are disrupting the energy industry, and that is our driving purpose. We believe in freedom of choice. Americans should be able to choose where and how we buy our energy, the same way we choose to buy everything else. Without the driving force of competition, utility providers have become slow, overpriced monopolies. Introducing competition to the energy energy market will bring innovation, a better customer experience, and lower prices. Join us in revolutionizing the energy industry and take back the power of choice with solar power. This is the future of energy. This is our way of life.
To be considered to join our team, you must be comfortable on the phone, have a good work ethic, and have strong communication skills. This is not a sales, cold-calling or telemarketing position because our representatives only interact with existing customers, but this position does use a lot of sales skills. You will be the voice of the company to our existing customers. This position is a permanent full-time position with room to grow within the company.
**Responsibilities:**
* Greets customers over the phone or email.
* Engage in conversation to determine the customers needs.
* Identify, research and resolve customer issues or complaints.
* Follow procedures for documenting customer interactions and follow up on tasks when necessary.
* Build a rapport with customers.
**Qualifications:**
* Clear and effective verbal and written communication skills
* Friendly and outgoing personality
* Genuinely enjoys helping others
* Excellent problem-solving skills