Installation Technician

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We are looking for a qualified Technology Integration Associate to provide administrative and break-fix support for mission critical Windows based systems. You will work as part of an experienced team tasked with maintaining and upgrading computer based physical security systems for a government entity.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications

Job Requirements:

Required

• BS degree in Computer Science, or Engineering (Computer or Electrical), or relevant field.
• Strong working knowledge of Windows Server and Client environments
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Strong written and verbal communications skills
• Ability to write technical documentation tailored to a varied audience
• Working knowledge of Windows server and client hardware (Motherboards and components, storage, peripherals, etc.)
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic

Desired

• Lenel OnGuard Certification, other enterprise grade access control system certification a plus
• Verint Nextiva / VMS Certification, other enterprise grade CCTV system certification a plus
• SQL Server: Ability to install, perform basic administrative functions and create scripts
• Crystal Reports: Ability to create reports for SQL databases
• Microsoft certification: Windows and/or SQL
• Working knowledge of VMware: vSphere and Workstation
• Working knowledge of Windows PowerShell

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.