Job Details
**Customer Service Representative - Video Banking Center**
location Kalamazoo, Michigan, United States of America category Customer Service & Support Full time Job ID: R049858 Posted: Jun 21st 2021 * Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
* Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
* Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
* Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
* Documents customer interactions and completes service requests to minimize customer effort or additional action.
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