Job Details
We are looking for a Patient Service Representative in Alexandria, Virginia to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.Customer Service; acknowledge, smile and greet patients upon arrival/dismissalRespond to patient questions and or concerns according to DCA PoliciesAnswering TelephonesScheduling AppointmentsMaintaining Appointment BookConfirming AppointmentsFollow up on no shows/cancellation of AppointmentsRegister Patients on sign in sheetPost charges and payments to patient accountsChecking voice-mail on a daily basisMaintain a clean and friendly waiting area for patientsQualifications
Experience working in a dental, medical, or other health-care office, preferredKnowledge of insurance plans (HMO/PPO), is a plusExperience answering telephoneMust have exceptional customer service skillsAt DCA we don t just accept differences we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.Go further with an AllyDCA voluntary supplemental insurance productsStudent loan consolidationPaid time offDental office staff positions at aDCAaffiliate
If you re looking for a position that gives you plenty of room to grow, consider this the ideal place to start.Working at Dental Care of Alexandria & McLean in Alexandria, VA
For us, it s all about helping our allies succeed whether this means supporting our more than 900 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.TreatmentCoordinator
JOB ID 2024-24648
Northern Virginia Oral & Maxillofacial SurgeryAssociates
Woodbridge, VA
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