Job Details
Call Center/Customer Service Position
PAY RATE $19/HR
***Must be willing to take a typing and phone etiquette test - will be required ***
ALL candidates must be flexible to work ANY shift from 7:00 am EST- 7:30 pm EST M-F.
Job Description:
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Minimally, trainees must be able to:
(1) Type proficiently (45 WPM minimum)
(2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc.
(3) Pass a basic phone etiquette test.
(4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
(5) Demonstrate ability to learn quickly and can retain information that is learned.
Preferably, they should:
(6) Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
(7) Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
ALL candidates must be flexible to work ANY shift from 7:00 am EST- 7:30 pm EST M-F.
Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume.
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