Job Details
** Customer Service Rep / Dispatcher**
**Job Category****:** Duke's **Requisition Number****:** CUSTO005018 Showing 1 location **Job Details**
**Description**
Join Dukes of Air as a CSR / Dispatcher, you will be the liaison between our customers and service technicians. You will be tasked with providing exceptional customer service and facilitating technicians' work routes to ensure timely service to our customers.
**Shift is Tuesday-Friday, 10:00 AM - 7 PM and Saturday 9 AM -5:30 PM, with Sundays and Mondays off**
Dukes of Air is East Valley's Premiere HVAC Contractor based in Mesa, AZ. Honesty, integrity, and teamwork are not just words to us, they are a part of our mission. We are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision!
**We Offer:**
* Competitive compensation
* Friendly, team oriented, and rewarding work environment
* Excellent benefits including generous medical, vision, dental and life & disability insurance
* 401(k) plan with a company match
* Paid Time Off Time to recharge!
* Career development and advancement opportunities
* Company Paid Training
* Two Employer Paid HomeServe Home Warranty Plans for Homeowners
* Stock Purchase Plan Company matches 1 share for every share purchased.
* Uniform/Apparel Program (if applicable)
**How you will spend your day:**
The CSR / Dispatcher provides exceptional customer service and facilitates technicians' work routes.
* Effectively communicating information between technicians and customers via incoming and outgoing calls.
* Schedule and route technicians via the dispatch board, based on job requirements and availability using dispatching software with a strong sense of urgency and punctuality.
* Responsible for creating work orders, dispatching technicians, and communicating with customers.
* Manage multiple phone lines & multi-task between calls, chats, and reviews.
**Qualifications**
* Prefer 3 years of dispatch and/or customer service experience in a similar role.
* Ability to work Tuesday-Friday, 10:00 AM - 7 PM and Saturday 9 AM -5:30 PM, with Sundays and Mondays off
+ Schedule may vary during in-season and off-season schedules
* Excellent customer service skills.
* Must be organized with the ability to multi-task in a fast-paced work environment.
* Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows.
* Flexibility with schedule and duties - depending on the season, both can vary
* Familiarity with Service Titan system a plus.
* High school diploma or equivalent required.
*Arizona Dukes of Air is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.*
Arizona Dukes of Air is an Equal Opportunity Employer
**Skills**
**Education**
**Experience**