Job Details
**Description**
JOB DESCRIPTION
The Floor Lead is responsible for supporting their Management Team with overseeing the daily operations of the retail dispensary. This position also serves as a Manager In Training with the ability to perform all functions as directed by the Dispensary Manager and may also have the delegation of Manager on Duty. Providing leadership, guidance and support to team members, the Lead Budtender fosters an environment that is positive, upbeat and respectful. Floor Leads are expected to contribute to make their Dispensary a climate which encourages forward thinking, embraces inclusion and practices generosity of spirit. Sira Naturals is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities. Grown with Love.
RESPONSIBILITIES
Understands and assists the Management Team with daily operations, including budgets, marketing and sales strategies, inventory control, preventative maintenance, training, community outreach and patient management.
Maintains integrity of operating in compliance with all CCC, State and Local regulations.
Accountable for accurately receiving, coordinating and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with Sira Naturals, local and state policies.
Adapts to varied sales volume and provides support and directions to team members; stays active by initiating continued learning activities, creates an engaging environment and assists in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a Patient first acuity.
Assists in processing and monitoring floor stock and participates in daily and random inventory counts.
Provides knowledge, expertise, guidance and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered; inspires patient confidence and creates brand loyalty.
Directs and assists with opening and closing procedures.
Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for everything cannabis.
Above all else, act as the critical link between Sira Naturals and our patients by providing an amazing, stress-free and helpful patient experience.
QUALIFICATIONS
Must possess basic math, computer and cash handling skills.
Ability to coordinate and problem solve in a professional manner.
Must be 21 years of age or older as required by the Massachusetts Cannabis Commission.
Able to pass all background checks as mandated by Massachusetts Cannabis Commission.
Maintain regular and punctual attendance.
Must be able to communicate effectively with patients/caregivers and team members.
FLOOR LEAD PREFERRED EXPERIENCE
Minimum of 6 months as a Budtender or providing excellent customer service in a hospitality, pharmacy, customer service or retail environment.
Established ability to deliver sincere and consistent leadership to a diverse team.
Experience with budgets, cash handling and POS/inventory control systems.
Ability to adapt to changing priorities in a high-volume environment.
Experience working in a highly regulated industry.
WORKING CONDITIONS
Able to accommodate scheduling that may include varied shifts, weekend and some holidays.
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.
PHYSICAL REQUIREMENTS
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machine.
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register.
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry.
Frequently communicates with other staff via Walkie Talkie or Headset.
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.