Job Details
Location: Edwards, CO, US
**Then Beaver Creek is for you**.
***As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19***
**Join us now and receive an end-of-season bonus of $2/hour for every hour worked!**
The Front Desk Agent/Member Services Agent will assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. He/She will serve members efficiently, promptly, and courteously by giving the highest level of customer service, and respond to member questions, direct telephone interactions, and perform general office work. He/She will greet members, and provide information on events, promotions, and special offers and actively sell activities and member programs by presenting a pitch for upcoming events. This position will document and handle billing transactions for services, rentals, and guest fees. Responsibilities of the Front Desk Agent also include, but are not limited to:
Serves members efficiently, promptly and courteously by giving the highest level of customer service
Greets members and guests
Constantly interacts professionally with members and guests
Provides information on events, promotions and special offers
Promptly communicating with member requests for storing and accessing various sporting gear
Documenting and handling billing transactions for services, rentals and guest fees
Solving member issues within authority level; if unable to resolve, pass on to manager for further assistance
Maintains the cleanliness and neatness of the front desk and lobby area
Arriving on time and in uniform for shift
Always holds a professional attitude when discussing the club and anything of relation to it
Thoroughly understands and follows proper opening and closing policies and procedures
Uses proper telephone etiquette
Works on special projects as assigned
Performs general office work such as word processing, filing and operating copy and fax machines
Posts and files charges to members' accounts
Accurately follows SOX policies when completing accounting paperwork
Performs club opening duties (turn on all equipment, lights and music)
Attends all mandatory staff meetings and trainings
Completes any tasks or projects assigned by Front Desk Supervisor
Complies with facility usage policies found in training manual
Performs other duties required by the manager on duty
Knows all safety and emergency procedures and accident prevention policies and procedures
Other duties as assigned
The budgeted range starts at 15 . Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including...
* Medical, Dental, Vision insurance, and a 401(k) retirement plan
* Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
* Paid Parental Leave for eligible mothers and fathers
* Healthcare & Dependent Care Flexible Spending Accounts
* Life, AD&D, and disability insurance
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
*Requisition ID *******364908********