Job Details
Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.
Job Summary:
Plays a role in laying the foundation for our retail business. Reports to the Store Manager and plays an integral role in ensuring our stores are exceeding sales expectations. Assists the Store Manager with building a team of stylists, executing processes and procedures that help Joybird consistently provide top tier customer service, and ensuring that the store exceeds defined financial performance targets
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
Coach and mentor others and be a self starter able to identify problems and quickly implement solutions.
Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer's unique needs.
Partner with the Store Leader to share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Assist Store Leader with scheduling and payroll to effectively meet the needs of the business and company expectations.
Maintain operational excellence assisting with implementation of key policies, procedures, training and initiatives with your team.
Play a role in recruiting top talent for the team.
In partnership with Store Leader, analyze KPIs and reporting to create business solutions and exceed sales targets.
Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
Lead, uphold and embrace Joybird's mission and core values.
SCOPE & IMPACT:
This role is responsible for the performance of the retail showroom - targets currently ranging from $5 - $8M annually.
MINIMUM REQUIREMENTS:
A leadership background- 1-3 years of retail or hospitality management experience
Bachelor's degree, or 5 years Industry experience preferred
Travel as required - Must be able to work evenings, weekends, and holidays
PREFERRED REQUIREMENTS:
A strategic thinker- You don't believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create solutions to improve the customer and employee experience.
A skillful guide- You clearly walk the customer through their purchase and set expectations for delivery and your strong ability to display your expertise and exceed customer expectations means you're the one shaping customers' opinions of our brand.
Results Driven -You seize every opportunity to create promoters and relish exceeding any goal put before you.
A coach and mentor- You can motivate your team toward a common purpose through communication touchpoints, coaching and mentorship.
On the front lines -You are energized by leading from the front
SUPERVISORY RESPONSIBILITIES: (List # of direct reports or none)
None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Ability to be mobile on the sales floor for extended periods of time
You are able to lift and mobilize medium to large items up to 50lbs
Uses appropriate equipment and safety techniques
COMPENSATION: $65,000 to $70,000 annual salary plus commission and bonus
CORE ATTRIBUTES:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop
At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40
Work Shift:
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