Job Details
**Field Service Manager-Crestview**
**Department:** Remote Managers & Clerical **Location:** Crestview, FL
The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a
team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of
services that are being provided to DISH Network customers, in a safe and values driven environment.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
* Hire, train, and evaluate new technicians
* Conduct performance review meetings, coach employees about work-related issues and job
performance deficiencies, monitor employees work levels and review work performance
* Investigate and follow-up on customer damage claim incidents
* Determine schedules, sequences, and assignments for work activities, based on work priority,
quantity of equipment, and skill of personnel
* Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer
needs while limiting excess costs
* Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality
* Provide technical troubleshooting to technicians and customers
* Share relevant information to technicians and team-members as appropriate
* Inspect and monitor work areas, examine tools and equipment, and provide employee safety
training to prevent, detect, and correct unsafe conditions or violations of procedures and safety
* Investigate accidents or injuries and prepare reports of findings
* Requisition materials and supplies, such as tools, equipment, or replacement parts
* Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational
procedures, or equipment use
* Conduct technician team meetings
* Complete van inspection, maintenance, and cleaning
* Deliver equipment and tools to field technicians.
* Establish satellite TV systems by installing equipment, running and pulling cable, programming
and calibrating equipment while adhering to codes, regulations and standards
* Maintain a safe work environment by following safe practices and adhering to safety policies
* Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
* Must be able to work in tight spaces, including attics and crawl spaces
* Must be able to work outside in all weather conditions
* Must be able to stand for extended periods of time