Job Details
Hospital Concierge page is loaded **Hospital Concierge**
**Hospital Concierge**
locationsPrimary Childrens Hospital time typeFull time posted onPosted 2 Days Ago job requisition idR36143 **Job Description:**
The incumbent works under the direction of the Destination Services manager who in partnership works with hospital administration, physician leadership, service line leadership, Patient Experience staff, and Outreach program to support the provision of optimal customer service for patient, families, visitors, and primary care and referring providers.Job Essentials
Greet guests in a friendly manner in the PCH Main Lobby
Answer inquires (in-person, calls, email) in a timely and respectful manner
Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
Ensure the Main Lobby is tidy
Act as a liaison between guests and any necessary departments
Anticipate guest needs in order to accommodate them and provide an exceptional guest experience
Provide and maintain accommodation information and lists
Oversee GPS volunteers and maintenance of wheelchairs and wagons
Track inquiries to capture information for data
Minimum Qualifications
1+ years of customer service experience
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Positive demeanor and excellent communication skills
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Knowledge of basic office equipment, including printers, phones, etc.
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Exemplify strong organization skills and attention to detail
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Competent with Microsoft Office including Word, Excel, Outlook
Preferred Qualifications
Associate degree
Bi-Lingual
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Familiar with medical terminology
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Hospitality experience
**Physical Requirements:**
Interact with others by effectively communicating, both orally and in writing.
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Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
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May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
**Location:**
Primary Childrens Hospital**Work City:**
Salt Lake City**Work State:**
Utah**Scheduled Weekly Hours:**
40 Intermountain Healthcare is a team of more than 41,000 caregivers who serve the healthcare needs of people across the Intermountain West, primarily in Utah, Idaho, and Nevada. We are an integrated, not-for-profit health system based in Salt Lake City, Utah, with clinics, a medical group, affiliate networks, hospitals, homecare, telehealth, health insurance plans, and other services, along with wholly owned subsidiaries including SelectHealth, Saltzer Health, and Intermountain Healthcare in Nevada.
Our mission is: Helping people live the healthiest lives possible.
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.
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Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.
**(PEAK) Path to Education, Advancement, and Knowledge**
Intermountain Healthcares PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
We intentionally work toward an Intermountain Healthcare that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.
Learn more about diversity at Intermountain,
The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.
All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.
Thanks for your interest in continuing your career with our team!