Job Details
** Customer Service Representative - Evening Shift - Full Time**
**Job Category****:** Call Center **Requisition Number****:** CALLC08460 Showing 1 location **Job Details**
**Description**
**Essential Duties and Responsibilities:**
* Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
* Initiate outbound calls for digital advertisement sales leads generated
* Serve as initial point of contact for potential customer via phone and email
* Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
* Document and update customer interaction within customer relationship management (CRM) system
* Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
* De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
* Exceed customer service expectations by providing an outstanding experience to every potential customer
* Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
* Promote teamwork through consistency, reliability and group cohesiveness
**Minimum Skills and Competencies:**
* Must possess effective verbal and written communication skills and other web-based programs
* Must possess multi-tasking proficiency in ability to type while speaking to customers
* Ability to work independently as well as in a team environment
* Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
* Ability to adapt to new situations and learn quickly
* High level of flexibility in a constantly changing environment
* Ability to make decisions quickly by balancing company guidelines and customer needs
* High degree of dependability, motivation and flexibility
* Ability to work the following hours:
+ **Monday - Thursday 2:00PM to 9:00PM and Saturday 8:00AM to 3:00PM (Off on Friday and Sunday)**
+ **Monday-Thursday 2PM to 9PM and Sunday 2PM to 8PM (Off on Friday and Saturday)**
+ **Part-time evening schedules are also available**
**Desired Skills:**
* Previous experience in a dynamic call center or customer service role
LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. Were a big company with a small company feel. We have ambition and drive and were in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North Americas largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.
* Industry leading compensation package
* Full and FREE Medical, Dental, and Vision benefits after 90 days
* 401k retirement savings plan
* Paid Time Off
* Wellness programs including gym reimbursement
* Business casual dress code - jeans too!
* Endless opportunity for growth and advancement
**L** **eaf Home Solutions** **Awards and Accolades: (2020)**
* Inc. 5000s fastest growing companies in America for eight straight years
* Qualified Remodeler Magazines Top 500 List: 4th Largest Remodeler
* Remodeling Magazines Top 550 List: 2nd Largest Remodeler
* Six-time Top Workplace Award Winner by Cleveland Plain Dealer
**Physical Requirements:**
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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**Skills**
**Education**
**Experience**