Job Details
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Connect with the housekeeping department to ensure guest accommodations are ready
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
1+ year of hotel industry experience or related job preferred
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills