Job Details
Location Aurora, Illinois ,
United States
Overview:
Shorr Packaging Corporation is one of the largest independent packaging distribution firms in the nation. Our goal for over 90 years remains true to this day to be a customer-focused, wholesale packaging company with the people, services and equipment to handle any request from boxes and materials to industrial packaging equipment repair. We identify opportunities to take cost out of packaging and put value in.
We are seeking an IT Support Specialist to join our team in Aurora. This role will be responsible for assisting users with issues arising from everyday use of corporate technology, and be responsible for administration and analysis of voice/data network and related systems in order to resolve problems.
If interested, please apply direct on our career site: (url removed)
Responsibilities:
Triage all incoming help desk calls and trouble tickets.
Provide onsite and phone-based support for local, remote and traveling users.
Analyze and support Microsoft Exchange including mail filters, virus definitions, database management, and archive/retention policies.
Share responsibility for network security including: password management, login activation/deactivation, and end-point protection.
Configure and provide support for users in a Citrix XenApp environment.
Configure and provide support for users in a Windows 7/10 & MS Office environment.
Support both corporate and personal mobile devices (BYOD) using Mobile Iron
Troubleshoot hardware and connectivity issues.
Maintain asset tracking and IT inventory.
Track tickets, tasks, & projects and reports status to Infrastructure Manager
User support can be performed either by remote access, phone, or on-site.
Provide after hours and weekend support for high priority issues.
ADDITIONAL RESPONSIBILITIES:
Ensures user satisfaction by providing analysis, preventative maintenance, troubleshooting, and quick resolution to complex problems.
Researches and recommends alternative solutions to reduce costs and/or improve service.
Evaluates and resolves issues regarding IT operations, including administration, design, installation, configuration, error analysis, system status and downtime procedures, etc.
Configures and manages helpdesk software and follows up with users to ensure that helpdesk service?level agreements have been achieved resolving any lingering issues.
Some travel (up to 10%) may be required.
Qualifications:
Associates or College degree or three to five years related experience and/or training; or equivalent combination of education and experience.
Minimum two years experience with:
Windows Server 2012/2016
Active Directory Administration (including user/computer management, DNS, DHCP)
TCP/IP
Windows 7, 10
Microsoft Exchange 2010
MS Office 2010, 2013, 2016.
PBX/VOIP phone system experience
Mobile Device management (including mobile phones and tablets)
Corporate Anti-Virus management
Technical documentation
Shorr Packaging has experienced significant growth and unparalleled customer service year after year. The company has provided business solutions through quality packaging systems, products, and technical service for more than 90 years. As an employee owned company since 1984, every member of the Shorr Packaging team is committed to the company's success. Today, Shorr has employee owners in ten branch locations across the U.S. and represent premier manufacturers like 3M, Sealed Air, and Lantech.
The solution to our success is our people, both our customers and our employee owners.
Shorr Packaging Corp. is an Equal Opportunity Employer that provides employee owners with excellent compensation, 401K, employee stock (ESOP), medical, dental, life, and more.