Job Details
Dual Rate Security Dispatcher / Security Officer
Security Description **Pay Rate:** $18.28/HR (Security Officer Rate) + $2.00/HR (Dispatcher Duties)
**Shift:** Varies
**Position Type:** Full-time Security Officer with Dispatcher duties as need by department
**THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE**
We are building a legacy at Snoqualmie Casino by providing our guests with an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:
* We appreciate that our guests have selected Snoqualmie Casino as their choice for entertainment.
* Support other team members help them be successful in their jobs.
* Understand that when were on the floor were on stage.
* We deliver our promise to every guest on every visit.
**PURPOSE**
This position is the primary point of contact for all communication in or out of the Security department, including within the Security department, Guest Services, Surveillance and with outside Emergency Services. The secondary role for this position will be to act as a Security Officer and provide security for organizational resources as well as safety for both guests and Team Members.
**ESSENTIAL DUTIES / RESPONSIBILITIES**
* Provide Security for organizational assets in accordance with established policies and procedures. Perform repetitive duties, respond to incidents and correct unsafe or unsecured situations.
* Demonstrate excellent guest service skills and cooperate with other Team Members in providing guest information, assistance and service. Provide medical aid assistance and detect and correct safety and/or security problems that could endanger guests or Team Members.
* Accomplish specific assignments, understand and comply with detailed verbal and written instructions. Appropriately react to incidents and make decisions under stress/duress. Prepare clear, concise and complete written reports as required by policy/procedure.
* Exercise reasonable care and attention when handling organizational assets to prevent loss or damage. May be called upon to physically stop a suspect to prevent escape, prevent personal injury and loss of or damage to organizational resources.
* Comply with the confidentiality policy as it relates to the release or disclosure of organizational information. Testify and provide statements for use in judicial and administrative proceedings as required.
* Manage all calls to the Security Department; to include two (2) LAN line phones, three (3) radio stations, and a CPU
* Accurately transcribe log entries for routine operations as well as incident reports
* Field incoming and transfer-calls from outside emergency responders as well as transfer-calls from the Casino Call Center.
* Other duties as assigned.
Requirements **Education and Experience****:**
* High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD);
* One (1) year experience and/or training in first responder, law enforcement, security or related field; or
* Equivalent combination of education and experience that satisfies the above requirements. Experience may substitute for educational requirements.
* Valid Washington State drivers license.
**Skills and Abilities****:**
* Proven high level of Team Member and guest relations skills.
* Proven competencies in Microsoft Office suite
* High level of multitasking in a high stress environment
**PREFERRED**
**Education and Experience****:**
* Snoqualmie Casino Career Development Track Series completion.
* One (1) year experience in a Dispatch or call center environment
**Skills and Abilities:**
* Formal training in PCs, Windows operating systems and Microsoft Word.
***Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for Security, Surveillance and DOT panel testing is required for Transportation positions. All other positions are subject to pre-employment testing,*** ***excluding marijuana.***