Job Details
Customer Support Specialist - Product Support
Customer Service Job Type Full-time Description 1st Shift (Monday thru Friday)
**Position:** **Customer Support Specialist Product Support**
**Location:** **Reno, NV.**
**Reports To:** **Customer Service Manager**
**Sign-On Bonus $1000.00, $500.00 after 3 months of employment and $500.00 after 6 months of employment.**
**Primary Responsibilities:**
* The Customer Support Specialist will be responsible for:
* Handling customer questions on use and installation of our products using company supplied literature and training.
* Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.
* Provide sales and marketing support to our distributors, architects, contractors, and other interested parties.
* Process customer sample requests.
* Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.
* Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals.
* Complete special projects as directed by management.
* Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.
**Benefits:**
* 401(k)
* Bonuses
* Dental Insurance
* Health Insurance
* Life Insurance
* Disability Insurance
* PTO (Paid Time-Off)
* Vision Insurance
Requirements **Skills/Requirements:**
* High School diploma / college preferred
* Excellent verbal and written communication skills
* Knowledge of MS Windows and MS Office
* Two (2) years customer service experience
* Ability to work in a team environment and take initiative
* Well organized and detail oriented
* Bilingual Spanish Highly Desirable