Job Details
Overview:
Roto-Rooter, Americas premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but its our future that has us so excited!
We have an excellent opportunity available for a EVENING DISPATCHER in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 2:00pm-10:30pm, weekends and holidays as assigned.
Responsibilities:
- Liaison between our field technicians and customers nationwide.
- Distribute jobs to field technicians.
- Manage the workload of field technicians throughout the Eastern portion of the country.
- Interact with customers to keep them informed of the status of their assigned field technicians arrival.
- Relay necessary job information to the field technician.
- Resolve any customer service issues.
Requirements:
- Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
- Able to multi task
- Excellent customer service skills
- Solid computer skills (Microsoft Word and Excel)
- AS400 knowledge preferred
Benefits:
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. Thats why we are proud of our extensive employee benefit package including:
- 401(k) Retirement Plan with Company Match
- Medical Insurance with Prescription Drug Plan
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Accident and Critical Illness Insurance
- Paid Vacation
- Paid Training
- Tuition Reimbursement
- Roto-Rooter is following all CDC safety guidelines to protect its employees and customers from COVID-19
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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