Job Details
**CUSTOMER SERVICE SPECIALIST**
Department: Customer Service Location: Falconer, NY / Erie, PA **Description**
**Truck-Lite's corporate office located in Falconer, NY will move to Penn State Behrend, Knowledge Park, Erie, PA location May 2022. Following onboarding and training, options are available to accommodate working out of the current Truck-Lite office at Penn State in Erie, PA if necessary. Otherwise, the position will work out of the Falconer, NY location then the Erie, PA location when the new corporate office is complete.**
**JOB DESCRIPTION**
Receive, process, record, and maintain customer order requirements. Process inquiries involving EDI transactions, invoicing, order status, pricing, products, promotions, policies and procedures through Truck-Lite and customer data base. Assist with phone inquiries as needed. Process RMAs and resolve customer complaints. Identify and work with various departments to implement continuous improvement ideas and projects to satisfy customer requirements. Work with assigned Trailer customers and handle inquires, POs, returns, expedites, and monitoring delivery performance.
**REQUIREMENTS**
High School Graduate. Some college preferred. 2 years of Customer Service experience.
Excellence in the following areas is required: verbal and written communication; exceptional interpersonal skills, working knowledge of Microsoft Office 365 software; self-motivated team player; require minimal supervision; good decision making and continuous improvement skills; ability to adapt quickly to change.
**ADDITIONAL INFORMATION**
The candidate hired for this position must be fully vaccinated against COVID-19. Proof of vaccination will be required prior to starting work.
*Truck-Lite Co., LLC is an Equal Opportunity Employer M/F/Vets/Disabled, committed to a culturally diverse workforce. If you need reasonable accommodation in the application or hiring process due to a disability or sincerely held religious belief, please notify Human Resources at Truck-Lite Co., LLC*
*Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a US Person" which includes **United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).***
* **CUSTOMER SERVICE SPECIALIST**
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