Job Details
** Housekeeping Attendant - American Queen Voyages**
**Job Category****:** HSSQE AQ **Requisition Number****:** HOUSE01590 Showing 1 location **Job Details**
**Description**
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Under the supervision of the Chief Housekeeper, the Housekeeping Attendants duty is to see that an assigned number of passenger staterooms, officer staterooms, common areas and work areas are maintained in a timely fashion and in impeccable condition of cleanliness. These areas are to be provided with supplies, company literature and amenities for the total satisfaction of the passengers and crewmembers that will exceed expectations.
**Essential Duties & Responsibilities**
* Make introductions to passengers and explain what services you will be providing to them daily, throughout the cruise
* Learn passenger names in your assigned area and use them in greeting and conversing with them, being certain to speak with each one daily
* Maintain safe and sanitary conditions at all time. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all times
* Clean passenger and officer staterooms impeccably, on a daily basis - including private verandas
* To report any maintenance issues found in your assigned staterooms or passenger areas on a daily basis
* To properly stock, use and place cleaning carts as instructed
* To place designated information and amenities in passenger staterooms
* To stay personally current on cruise events and programs in order to answer any passenger questions
* Assist in removal of room service equipment (dining room trays, dishes, etc.) from passenger staterooms to appropriate locations. These items should never be left in passenger corridors or elevator lobbies
* Assist in controlling circulating inventory (linens, soaps, etc.) and properly store dirty linens and garbage according to policies established by the Chief Housekeeper and the American Queen Steamboat Company
* Clean corridors, carpet and change light bulbs in assigned rooms or as assigned by Chief Housekeeper/Assistant Chief Housekeeper
* Assist other crewmembers with their duties whenever directed or whenever necessary to accomplish overall team goals of providing exemplary service to our passengers.
* Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times.
* Assist with monthly inventories as assigned. May be required to inventory maintenance issues
* Depending on vessel, this position may be required to assist in other areas of the Housekeeping department, such as Laundry and/or Porter
* Required to attend all meetings scheduled by the Chief Housekeeper or senior management
* To read and follow all memos/directives as issued by company management
* Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
* Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results
**Requirements & Qualifications**
**Education:**
* HS Diploma or Equivalent Required
* Professional Certification(s) or License:
* Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain
* Copy of DD214, if Veteran status
**Skills & Abilities:**
* Excellent verbal and written communications skills
* Ability to interact with individuals at all levels in a pleasant and professional manner
* Logically and independently plan, organize and complete work assignments
* Must maintain a neat, clean and professional appearance
**Experience:**
* At least two to four years of experience required in a position with similar duties and responsibilities
* Cruise industry experience preferred
**Other:**
* Must be at least 21 years of age.
* Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
**Our Values-RESPECT**
At Hornblower Group and American Queen Voyages, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:
* We treat others guests and fellow crew members alike with **Respect**, by fostering a diverse and inclusive environment.
* We are stewards of the **Environment** through practicing conservation, protection and education.
* We believe in **Safety First** by creating and maintaining a safe and secure workplace.
* We are **Professional**, and will demonstrate that in the following ways:
+ We are on time to start and stop and we come prepared.
+ We make objective data- and logic-based decisions with limited emotion.
+ We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
* We **Exceed** expectations, embracing these principles:
+ As employees, we expect to win, but always prepare and passionately compete like an underdog.
+ We strive to innovate and reinvent, always looking forward and not stuck in the past.
* We value **Communication**, by following guiding principles:
+ We listen to each other fellow crew members and guests and are responsive, vehemently following the 24-hour rule.
+ We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
* **Teamwork** helps drive us towards success, and together we embody teamwork by:
+ We function as a team, playing our role and trusting our teammates.
+ We work hard but have fun and dont take ourselves too seriously.
+ *And most importantly*, we take the time to recognize and celebrate our successes together under the Hornblower family!
**EEO**
*American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.*
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Required**
**2 years:** o At least 2-4 years of experience in position with similar duties and responsibilities o Cruise industry experience preferred
**Licenses & Certifications**