Job Details
**Claims Customer Service Representative**
** WE OFFER**
As a Customer Service Representative, you play a vital role in our inbound call center supporting the Claims Department. This includes capturing detailed information about a new claim as well as answering questions on claims previously reported. Inquiries pertaining to settlement, status and pending documentation are examples of questions you may be asked. This team is also staffed with licensed adjusters who are able to handle low severity claims.
We also support administrative tasks, including but not limited to imaging documents, processing letters, analyzing reconciliations, copying files, completing special projects, and setting up specialty claims.
***Hybrid Role - Needs to be in the office 40-50% of the time** ** WE EXPECT**
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. American Modern is a widely recognized, national leader in the specialty insurance business. With close to 50 years of experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market. One of our newest lines is pet health insurance. The company is headquartered in suburban Cincinnati, Ohio.
American Modern is licensed in all 50 states and offers insurance products through a number of property and casualty companies which serve more than 1.7 million policyholders. As part of its parent company, American Moderns companies are rated A+ (Superior) by the A.M. Best Company an independent analyst of the insurance industry, and is also a Wards 50 Top Performer another well-regarded industry standard of stability and excellence.
American Modern joined Munich Re as a key part of the world reinsurance leaders North American insurance operations in April 2008. Munich Re has approximately 47,000 employees in over 50 locations throughout the world and operates in all lines of insurance. It is among the top 100 companies on the Forbes Global 500 list.