Job Details
** Customer Service Representative I**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001280 Showing 1 location **Job Details**
**Description**
**Job Summary**
We are looking for a Customer Service Representative. The Customer Service Representative provides world-class service through timely responses to customer inquiries, accurate order processing, and creative problem resolution.
**Key Responsibilities**
* Provide an industry leading customer service experience to our Channel Partners, End Users, and potential customers while maintaining a positive, proactive, and problem-solving approach to account management.
* Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax.
* Responsible for order management within defined procedures and policies, which includes: order entry, change requests, cancellations, claims, and returns.
* Proactively looks to resolve customer concerns or requests for assistance, identifying root cause and prevention.
* Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time.
* Exercises empowerment to make decisions which benefits both the business and customers needs.
* Maintains Vollrath & Stoelting product knowledge required to support order management and pre & post sale questions.
* Ability to retain information and utilize resources available to find solutions.
* Provide support to our Field Sales Personnel.
* Demonstrate flexibility and willingness to accept new assignments.
* Demonstrates willingness to take initiative for own growth and development.
**Qualifications**
* 2 years Customer Service experience in a manufacturing setting.
* High School Degree or equivalent Required.
* Bachelors Degree in Business, Supply Chain, or related field preferred.
Required Knowledge, Skills, Abilities, & Competencies
* Demonstrates passion for providing world-class customer service.
* Ability to work quickly and accurately under pressure.
* Must have superior telephone skills and strong written communication skills.
* Strong organizational and multi-tasking abilities.
* Strong computer skills including Microsoft and experience working with an ERP system.
* Basic knowledge of logistics and shipping functions
* Basic technical aptitude (read drawings, understand bill of materials, parts identification).
* Must display a strong sense of urgency and follow through.
**Company Culture Requirements**
* **Treat all people with Respect** - People matter. Understand your audience and your impact. We are better when people are heard and valued for their unique perspective.
* **Take Ownership** - People are counting on you. Act with integrity and follow through on commitments.
* **Empower Actio**n - We succeed when we work together. Our differences make us stronger and create better outcomes. People and teams are empowered to make decisions and take action.
* **Commitment to Stakeholders** - We are committed to knowing and exceeding the expectations of our customers, employees, ownership and communities.
* **Life Beyond Work** - People need balance. Embrace opportunities to pursue your passions.
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)