Job Details
**COS Support Specialist**
at Cross River Bank Fort Lee, New Jersey, United States **Who We Are**
Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.
We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Bankers list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.
**What were looking for**
Cross Rivers suite of flexible APIs allows its core banking solution, COS, to meet the needs of various fintech platforms. To enhance our core technology offering, we are looking for someone eager to join the team as a Support Specialist in a combined role that also carries some project implementation responsibilities.
As a support specialist, you will work on Tier 1 UI and API issues raised by our Operations teams and any of our fintech partners. Youll use your strong troubleshooting and problem solving skills, deep diving into issues to identify root causes and provide solutions. You will participate in various COS projects in collaboration with COS developers and internal stakeholders, participate in user acceptance testing, expand our support team knowledge base, and coordinate with our technical writing team to enhance our technical documentation.
We will help you to build the in-depth product knowledge youll need to be effective in your role. During the first 45 days, you will be trained in-depth on our core and have hands-on involvement in day-to-day issue resolution. During this time, youll learn the ins & outs of COS and how its used by internal and external users.
**Responsibilities:**
* Provide prompt response to requests for technical assistance raised by internal business units
* Diagnose and resolve API issues raised by partners
* Work independently within assigned priorities and project schedules
* Be willing to work outside of the standard business hours as necessary
* Monitor company communication channels for urgent issues
* Ability to multi-task while prioritizing service tickets accordingly
* Ability to efficiently troubleshoot and seek out resolution to technical issues
* Perform user acceptance testing related to feature releases and bug fixes
**Qualifications:**
**Minimum qualifications:**
* Oral and written communication skills
* The ability to learn and retain the information youve learned
* A great attitude towards customers and coworkers
* Problem analysis and problem solving.
* Adaptability
* Team interaction
* Time Management
* Organizational Skills
* Attention to detail
* Ability to work under pressure
* Strong computer skills including knowledge of computer terminology
**Preferred qualifications:**
* Proficient in SQL
* 2+ years experience in Tier 1 support role
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
*By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.*
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