Job Details
Description
Our vision is to be an impactful part of our customer and community's story; a wholesome fixture in the memories they make. The only way we can do that is by hiring the right people!
Flexible Schedule
We try to be very accommodating to schedules! We know you have a family, friends, and commitments, so we ask that you honor the shifts we have trusted you with, and we will do our best to accommodate your needs!
Competitive Pay
Along with great earning potential and competitive pay, you will learn about business, teamwork, and how to make a great cup of coffee! All our front of house team members starts at $9 per hour with unlimited opportunities to earn tips which typically average an additional $3.50/hour.
Our Culture and Promise
Heirloom will strive to breathe life into its employees, so they are able to positively impact and love everyone they serve.
Fun Working Environment
No two days are the same at Heirloom Bakeshop! You will be asked about your preference on what location you want to be working primarily, but there will be an opportunity to switch between the locations. You have a chance to meet and serve the various kinds of customers.
What does the job entail?
- Greeting each guest that comes in with a smile and in a friendly and welcoming manner.
- Speaking with and learning about all guests to promote guest returns.
- Focusing on giving each guest "unheard of" hospitality, customer service that is unmatched.
- Learning, preparing, and serving beverages, ranging from simple to elaborate beverages based on guest requests.
- Answering guests' questions on bakery and beverage choices
- Promoting and recommending menu options to guests
- Taking payment from customers
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
- Keeping the work environment sanitary and organized
- Evaluating and modifying processes to improve efficiency and quality of service.
- Listen well and communicate in a professional and friendly manner.
- Focus on customer satisfaction.
- Practice basic safety procedures with respect to equipment and handling hot beverages.
- Be efficient and organized.
- Build good relationships with customers.
- Maintain a clean work environment.
- Keep supplies replenished to minimize downtime.
- Follow instructions well.
Job Types: Part-time, Full-time
Benefits:
- Flexible schedule
- Paid training
- Referral program
Restaurant type:
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
- Experience:
- Guest services: 1 year (Preferred)
- Barista experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Requirements- Applicants must be eligible to work in the United States.
- Employees must have a reliable source of transportation.
- Employees must be at least 15 years of age upon hire date.
- All employees must help maintain a safe and clean culture. Not adhering to our safe and clean policies will result in termination.
- Employees must be able to clean various areas of the restaurant, including tables, counters, floors, and trash bins.
- Employees must be able to answer basic guest questions while demonstrating proficient knowledge of the menu.
- Applicants must be able to work with others in a team setting with good and kind communication. This includes assisting all team members.
- Applicants must be a team-oriented, hard-working self-starter.
- Applicants must be able to excel in a fast-paced, team environment by demonstrating a sense of urgency and ownership for each task.
- Applicants must be able to maintain positive energy throughout their shift with an outgoing, hospitable, patient attitude that exudes a welcoming demeanor. They must have a servant's heart to help both team members and customers.
- Applicants must be available weekends.