Job Details
Customer Service Specialist
Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a **Customer Service Specialist** in their **Customer Service Center/Operations Department** located in **Springfield, IL**. Prairie State Bank & Trust is seeking highly-motivated and energetic individuals to join our Customer Service Specialist team.
***No phone calls. Please utilize our website for any communication needs.***
Customer Service Specialists will be responsible for providing professional, consistent, and efficient service to all Prairie State Bank & Trust customers.
**Responsibilities:**
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues
* Maintains customer service center database by entering information
* Develop and maintain procedures manual for duties performed
* Maintain awareness for potential fraud
* Work with manager and develop training opportunities
* Take ownership and be accountable
**Hours of Operation:**
M-F 7:30am-6:00pm
Saturday 8am-Noon
**Candidates must be willing to work occasional Saturdays.**
Requirements **Recommended Qualifications:**
* Excellent interpersonal, written, and verbal communication skills
* Attention to detail
* Problem solving skills; technical capacity
* Excellent time management, organizational, and multi-tasking skills
* Ability to work independently and in a team environment
Prairie State Bank & Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.
***All candidates will be required to undergo a pre-employment credit background check and drug screening.***
*PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*