Job Details
Description
Compensation: $25/hour
Schedule: On Call. Shifts for this program are Day (8am-4:30pm), Swing (4pm-12:30am), Night (12am-8:30am)
Company Overview
For more than 50 years, Insight Housing (formerly, Berkeley Food & Housing Project) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission to ease and end the crisis of homelessness in our communities.
Position Summary
Under the supervision of the Hope Center Men's Shelter Program Manager, the Resident Advocate will provide operational and support services to all Men's Shelter clients.
Essential Duties and Responsibilities
- Work with the Program Manager to provide quality service delivery to all shelter clients.
- Maintain supervision of clients and of shelter property at all times.
- Articulate and enforce program and facility rules and procedures clearly and consistently with all clients.
- Serve meals utilizing ServSafe protocols.
- Facilitate client chores.
- Clean facility areas, strip beds, clean linens and restock cleaning supplies.
- Update client Housing & Employment Board.
- Model a kind, compassionate, customer service philosophy in all interactions with clients and other staff.
- Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures.
- Partner with the Program Manager to co-facilitate Shelter Resident House Meetings twice a month documenting meeting notes, when on-duty.
- Attend all monthly Shelter Staff Meetings.
- Attend all Insight Housing Insight Housing All Staff Meetings.
- Participate in all Emergency Drills when on-duty.
- In collaboration with the Shelter Program Manager, ensure HMIS Data Quality when entering all client notes.
- Submit timely and comprehensive log entries, Critical Incident Reports and other documents, as needed.
- Read all Insight Housing -related emails to remain current on all important notices and requests.
- Attend all Shift Change Cross-Over Meetings.
- In collaboration with the Shelter Program Manager and Shelter Housing Case Manager, provide input on client Housing Plans and service activities.
- Maintain client file notes per agency and contract standards of confidentiality.
- Work to accomplish all Key Performance Indicators (KPIs).
- Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy.
- Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy & Procedures Manual.
- Adhere to all Alameda County Shelter Standards.
- Maintain confidentiality regarding clients, personnel and other internal agency affairs.
- Work within the framework of the Insight Housing 's Code of Conduct.
- Conduct business in accordance with the Employee Handbook, exercising sound judgment and serving the best interests of the Agency and the community.
- Commit yourself to treating each community member with respect and dignity.
Qualifications
- High School Diploma or GED with a minimum of 2 years prior experience in social service residential setting.
- Experience with homeless and mentally ill population and commitment to issues related to homelessness required.
- Proficiency in Microsoft Office, email, internet, and calendaring applications.
- Experience with HMIS strongly preferred.
- Ability to interact in and model a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds required.
- Ability to meet deadlines, complete multiple tasks in a timely manner, and work within a fast-paced environment.
- Capacity to work well with other social service providers, city, and county staff.
- Capacity to set priorities in consultation with the Shelter Program Manager.
- Good conflict resolution skills.
- Excellent written and oral communication skills.
- Ability to maintain professional conduct, attitude and appearance at all times.
- Capacity to work independently and as part of a team.
Physical Requirements
While performing the duties of this job, the employee is
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.