Job Details
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The District Training Store Manager Rx (DTSM Rx) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training, and development oversight of SMITs and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). The DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training and KLE progress, and providing initial training and ongoing support to SMIT coaches. As a working Store Manager, the DTSM consistently exhibits best practices, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance. The DTSM also demonstrates our Heart At Work behaviors, and sets the bar for other Store Managers by their example. The DTSM is also responsible for leading District training and development and supporting the FS DL with:
- Oversight of the SMIT Program
- o Conducts bi-weekly reviews of all SMIT progress with SMIT Coaches
- Helps supports FS SMD class completion within district
- Joins a weekly touch base with FS DL to review SMIT progress and district action items
- Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program
- Attends weekly District calls to provide training completion updates
- Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the District in-person and/or via phone
- In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the District Leader of any perceived performance gaps for these colleagues
- Mentoring and Development of SMITs
- o Conducts weekly check-ins with all SMITs
- Provides continuous interactions with leaders to support SMIT Key Learning Experiences, with the ability to own the accountability for the success of these operational components that enhance the SMITs training experience
- Travels the district and conducts observations or "store visits" to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement
- Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches
- Supporting the FS DL with select market needs including, but not limited to:
- o Collaborates with training support partners to ensure on-time completion of all FS new hire and district compliance training
- Follows District service ticket escalations end-to end, involving DL, FS when appropriate, and provides any necessary coaching to Store Managers on proper submission and escalation procedures
- Conducts Asset Protection SCO checks and/or follow-up coaching based on SCO or pulse check opportunities across the district; records visit details and engages FS DL and DAPL for necessary follow-up and accountability
- o Improves District-level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting DL, FS with coaching Store Managers for improvement in these areas
Primary Job Duties & Responsibilities:
1. People Leadership, Management & Development - Partner with the District Leader to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the district talent strategy
- Support District Leader with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role
- Travel the district to observe SMIT Coaches and SMITs and provide in-the-moment coaching; collect District-wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed
- Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals
- Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues
- 2. Business / Financial Planning
- Actively review business reports to derive insights into front store performance
- Create and facilitate store action plans
- Build profitable FS business and sales growth through training and operational excellence
- Perform root cause analysis as needed to address training or business opportunities
- 3. Operations
- Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales-driving business operations)
- Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)
- Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.
- Oversee the timely and successful completion of new hire and/or role-specific training plans for colleagues across the District by regularly sharing reporting and topical market updates
- Provide support for annual Front Store inventory prep and day-of actions for own store and in District as directed by District Leader
- Act as District Expert for mySchedule and thought partner for FS District Staffing to assist DL, FS with follow-up and training/coaching needs
- Support FS DL with review of District Planogram Modification Requests
- 4. Customer Service
- Complete all customer service duties required of a Store Manager, i.e.
- o Lead the store team to provide differentiated customer service
- Provide tailored, market-differentiated store offerings
- Support wellness services (e.g., immunizations and Health Hub services)
- Support customer complaint resolution
- Ensure closing the loop of feedback with customers in myCustomer connection for home store, supporting SM peers in District with appropriate use of MCC
- Follow-up with Store Managers and SMITs on feedback received via myCustomer Connection
- Required Qualifications
- 1+ years of experience in the Store Manager role with CVS Health or equivalent retail leadership experience
- Completion of all required training for current role
- Pharmacy Technician Licensure
- High school Diploma or General Equivalent Development (GED)
Preferred Qualifications- Completion of Foundations for Leading (FFL) program
- Associate's or Bachelor's degree
Education- High School Diploma or General Equivalent Development (GED) Required
- Associates or Bachelor's degree Preferred
Pay RangeThe typical pay range for this role is:
$58,500.00 - $84,656.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-###-####, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.