Job Details
**Jay Peak Resort**
**Front Desk Agent**
**Lodging - Jay, VT - Part Time to Full Time**
**SUMMARY** This position is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist/resolve guest issues.
**ESSENTIAL DUTIES & RESPONSIBILITIES** (include the following, other duties may be assigned)
* Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
* Gives appropriate key to guests for the assigned room/condo.
* Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
* Issues ski tickets during winter season to persons with packages that include skiing/riding.
* Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
* Issues golf vouchers during the summer to persons with packages that include golf.
* Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
* When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
* Makes dining room reservations when required.
* Must be well groomed and professional in appearance, wearing uniform items provided.
* Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
* Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
* Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.
* Other duties as assigned by supervisor/manager, which could be directly related or unrelated to original position.
**SUPERVISORY RESPONSIBILITIES**
This position has not supervisory responsibilities.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
**LANGUAGE SKILLS**
Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
**MATHEMATICAL SKILLS**
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
**REASONING ABILITY**
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
**COMPUTER SKILLS**
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
**OTHER SKILLS & ABILITIES**
Proper phone etiquette skills. Leadership skills. Understand the booking cycle and how to interpret it to create our best possible rate structure.
**OTHER QUALIFICATIONS**
Ability to work evenings, nights, holidays and weekends is required.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stoop, kneel, crouch or crawl. The employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands & arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions; outdoor weather conditions. The noise level in the work environment is usually moderate.
**RESORT CONDITIONS**
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
**Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.**