Job DescriptionJob DescriptionWe have an opening for a full-time, experienced Field Service Mechanic at our Heavy Equipment Dealership to work on heavy construction equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.
Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment
Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
Positively interacts with manager and team members to satisfy customer needs
Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment
Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
Willing to respond to after hour emergency calls as directed by supervisor
Identifies and communicates the need for parts for inventory
Performs other duties as assigned/required
2-year technical degree or high school diploma and several years of comparable mechanic experience
5+ years of relevant diesel equipment repair experience, preferably some field experience
Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems
Previous experience with CAT equipment a plus but not required
Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
Ability to maintain safe and clean work environment
Willing and able to respond to after-hour emergency calls as directed by supervisor
Basic computer skills
Own mechanic tool set
Clean driving record
Class A CDL or willingness to obtain one within a defined period of time
Able to operate equipment safely
Applicants must be able to obtain valid Class A CDL, obtain a DOT medical certification card, and pass a DOT pre-employment drug screen and physical.