Job Details
Land Rover Hartford part of the Mitchell Auto Group is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.
**Responsibilities:**
* Address customer inquiries on Land Rover products and maintenance services.
* Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
* Use all available communication channels to book sales and service appointments.
* Maintain professional appearance and representation of the organization.
* Assist with reception routing of inbound calls to the dealership during high call volume times.
**Qualifications:**
* Previous experience in sales, customer service, or other related fields
* Must have positive outgoing personality and an eagerness to advocate our products and services
* Ability to build rapport with clients
* Bilingual skills highly beneficial
* Ability to work independently on daily tasks
* Excellent written and verbal communication skills
* Willingness to collaborate with management to regularly assess and improve processes
* Availability for every other weekend and second shift coverage
* Professional appearance and demeanor
**Job type:** Full-time. Hourly wage plus commission.
**Required education:** High school diploma or equivalent
**Apply for Business Development Center Associate Customer Concierge**
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