Job Details
Job Description - Customer Service Representative I (22000119) **Job Description**
Customer Service Representative I - ( 22000119 ) **Description**
**A Career at Rheem: Where Comfort Is Your Calling**
At Rheem, we are dedicated to bringing comfort to peoples lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact livesevery day.
Our **Customer Service Representative** is responsible for accepting customer orders for replacement parts, determining customer requirements and expectations, processing, customer orders, and coordinating with production control, shipping and warehouse personnel to ensure fulfillment of customer requirements. This position will direct work flow within the order center to insure customer needs are being met.
This position will serve our **Air Division**, located in **Fort Smith, Arkansas.**
**WHAT YOULL DO:**
* Receive and process orders via fax and EDI.
* Provide order information and encourage proper purchasing habits on the part of the customer in order to facilitate more economical scheduling of plant production
* Advise customer of production and shipping dates as required
* Take ownership of customer complaints and take necessary steps to prevent reoccurrence
* Advise customers of published prices and product availability as required
* Determine customer order requirements and expectations and coordinate with production and logistics
* Maintain records of the production, shipping and delivery status of customer orders on record; maintain customer templates and customer profiles
* Exhibit a high level of diplomacy, tact and service orientation to facilitate cooperation and goodwill when dealing with internal and external customers.
* Have a working knowledge of product specifications and be able to communicate this information to the customer
* Assist customers with request for replacement parts by advising them of the correct part number, based on the model and serial number and processing orders for required replacement parts
* Utilize system tools to determine replacement parts cross-references, sizes and types as requested by customer
* Other duties as assigned
**Qualifications**
**WHAT YOU NEED:**
* Associate degree in Business or related field
* Experience in customer service role
* Ability to work well with others in a team oriented development environment.
* Excellent communication skills (oral and written).
* Must be self-motivated
* Intermediate skills in MS Excel and Word
* Online or electronic order entry skills
* Excellent attention to detail high level of accuracy is of critical importance
* Ability to multi-task
* Excellent analytical skills
* Strong organizational skills
**HOW TO STAND OUT:**
* Bachelors degree in Business or related field
* Experience in customer call center environment
* Use of intra/internet-type communication tools
Rheem has and continues to follow CDC guidance and will remain a masking environment for interviews. We will require all candidates (active and passive) to remain masked throughout their time on-site at a Rheem location or Rheem event. This includes within interviews rooms with more than 1 person present.
Rheem is a masking environment. We will continue to follow local, state and federal COVID guidelines and safety protocols. Upon hire, we will require your disclosure of vaccination status.
**Rheem is an Equal Opportunity Employer
Notice to Third Party Recruitment Agencies**
Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will become the property of Rheem.
#LI-MA1
**Primary Location**
: US-AR-Fort Smith **Work Locations**
: Rheem ACD - Fort Smith (AR) 5600 Old Greenwood Road Fort Smith 72908 **Job**
: Customer Service & Contact Center Operations **Organization**
: Air Conditioning Division **Schedule**
: Full-time **Shift**
: Day Job **Employee Status**
: Regular **Job Type**
: Standard **Job Level**
: Entry Level **Job Posting**
: Feb 4, 2022, 7:46:39 PM