Job Details
**Banquet Captain**
Sunriver Resort
Sunriver
Oregon
Job Overview
The Banquet Captain is responsible for ensuring the success of the banquets and banquet related food and beverage operations. S/he must follow the required procedures for handling, cleaning, disposing of food and beverages. The Banquet Captain will assist to maintain the AAA Four Diamond Standards.
They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort:
*Trust,* *Open & Honest Communication and* *Commitment*
The Banquet Captain shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Essential Functions
* Maintains a commitment to customer service and guest satisfaction
* Promotes high associate morale
* Ensures associates meet all established service standards
* Assist the Banquet Management team in proper staffing and scheduling- managing levels to BEOs
* Train and assist with the supervision of staff; including taking necessary disciplinary actions
* Communicate effectively with kitchen staff when food ordering expressing any special needs
* Be familiar with all property amenities and other restaurant menus and hours of operation
* Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
* Delivers food and beverage items to guests
* Provides general resort information for guests
* Offers warm and sincere welcome/farewell for all guests of Sunriver Resort
* Maintains an up to date working knowledge of all resort amenities as well as any special events
* Interacts with resort staff in a professional manner
* Up sells other resort services and amenities to guests
* Always maintains a professional demeanor and attitude
* Communicates all pertinent information to the banquets team
* Attends appropriate department meetings
* Resolves guest issues promptly and with great care and effectiveness
* Offers product knowledge of food and beverage to guests
* Maintains constant awareness of safety issues Reports all safety incidents to on-duty supervisor.
* Follows Banquet Event Orders with strong attention to detail
* Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
* Follows through on lost and found procedures.
* Report any needed repairs immediately to supervisor
* Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
* Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
* Remains alert, courteous and helpful to the guests and colleagues at all times.
* Performs other duties as assigned
Qualifications
* Must be a United States citizen or possess a valid work permit
* Must be able to read, write and speak English
* Must possess valid OLCC card
* Must possess valid Food Handlers card
* Must have valid drivers license and meet company driving requirements
* Ability to work a flexible schedule that may include evenings, weekends and holidays
* Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
* Must be able to work indoors or outside;
* Must be able to stand on feet and walk throughout the day,
* Must be able to frequently lift and carry up to 50 lbs.;
* Must be able to bend, squat, push, pull frequently;
* Must be able to climb stairs and walk on uneven surfaces on an occasional basis;
* Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, squeezing, overhead reaching occasionally
Property Introduction
Sunriver Resort is Oregon's most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon's natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazines coveted Gold Medal as one of Americas best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.
Company Introduction
Sunriver - The Start of The Unforgettable 3,300-ACRE COMMUNITY Inspiration, discovery and treasured memories await you in this stunning mountain resort. Tee off on one of 4 award-winning golf courses or rejuvenate in our beautiful spa and fitness center. Splash in The Cove aquatic center. Fly fish for that big one on the Deschutes. Stay in one of our luxurious homes or suites. Immerse in endless year-round recreation and relaxation.
Area of Interest
Food & Beverage
Job Type
Full Time
Type of Position
Hourly Position
Req ID
32828BR