Job Details
**Norm Reeves**
**Customer Service Representative - Call Center**
**Consolidated Services - Cerritos, CA - Full Time**
As a BDC Service Representative, youre one of the most important team members at Norm Reeves Cerritos. Youre a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.
Were looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
What Youll Do:
* Communicate effectively with Sales and Service guests according to their preferred method of communication
* Respond to guest and team inquiries in a timely fashion
* Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
* Contact all no-shows to reschedule any missed appointments
* Schedule prospective customers for test drive opportunities
* Provide order status updates, appointment reminders and handle recall campaigns
* Drive yourself and the team to maintain a super work environment and get better every day
What Youll Need:
* Full-time availability. Youll also need to be at least 18 years old
* A valid drivers license and acceptable driving record
* Strong communication skills with both Norm Reeves staff and guests
* Be able to work comfortably both with guests in-person and via phone calls
* A professional appearance and work ethic
* Excellent organizational and follow up skills
* Ability to multi-task in a fast-paced environment
What We Offer:
* Free training opportunities
* Advancement opportunities
* Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
* 401k with Matching Contribution 25% match on up to $4,000 contribution per year
* Paid Time Off and Holidays
* 1st year is up to 6 PTO days
* 2nd to 4th year is 11 PTO days
* 5+ years is 16 PTO days
* 6 Holidays per year
* Medical (PPO), Dental (PPO & HMO), Vision and complimentary Group Life Insurance
* Employee Referral Bonus Program
* Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
* Generous Company Partner Discounts on sales, service and parts at our many locations
Location (Continued)
The FAA applies to this Agreement because the Companys business involves interstate commerce. Included within the scope of this Agreement are all disputes, whether based on tort, contract, statute (including, but not limited to, any claims of discrimination, harassment and/or retaliation, whether they be based on the California Fair Employment and Housing Act, Title VII of the Civil Rights Act of 1964, as amended, or any other state or federal law or regulation), equitable law, or otherwise. The only exceptions to binding arbitration shall be for claims arising under the National Labor Relations Act which are brought before the National Labor Relations Board, claims for medical and disability benefits under the California Workers Compensation Act, Employment Development Department claims, or other claims that are not subject to arbitration under current law. I and the Company acknowledge that by signing or refusing to sign this Agreement, I make no representation or demonstration of support or rejection of concerted activity. Moreover, nothing herein shall prevent me from filing and pursuing proceedings before the California Department of Fair Employment and Housing, the United States Equal Employment Opportunity Commission, or any other California or federal agency which allows me to file an administrative charge or complaint (although if I choose to pursue a claim following the exhaustion of such administrative remedies, that claim would be subject to the provisions of this Agreement).
5. I agree that any claims brought under this binding arbitration Agreement shall be brought in the individual capacity of myself or the Company. This binding arbitration Agreement shall not be construed to allow or permit the consolidation or joinder of other claims or controversies involving any other employees or parties, or permit such claims or controversies to proceed as a class or collective action. (Continued Below) (Continued)
No arbitrator shall have the authority under this agreement to order any such class or collective action. Any dispute regarding the scope or enforceability of this Agreement shall be resolved by a court, not by the arbitrator. By signing this agreement, I am agreeing to waive any substantive or procedural rights that I may have to bring or participate in an action brought on a class or collective basis. If under applicable law a representative claim under the California Private Attorneys General Act (PAGA) is found to be unwaivable and such an action is pursued in court, I and the Company agree that any such PAGA claim will be severed and stayed pending resolution of claims that are arbitrable. This agreement is not intended to interfere with my rights to collectively bargain, to engage in protected, concerted activity, or to exercise other rights protected under the National Labor Relations Act, and I will not be subject to disciplinary action of any kind for opposing the arbitration provisions of this Agreement.
6. In addition to any other requirements imposed by law, the arbitrator selected to hear claims under this Agreement shall be a retired California Superior Court Judge, or an otherwise qualified individual to whom the parties mutually agree, and shall be subject to disqualification on the same grounds as would apply to a judge of such court. All rules of pleading (including the right of demurrer), all rules of evidence, all rights to resolution of the dispute by means of motions for summary judgment, judgment on the pleadings, and judgment under Code of Civil Procedure Section 631.8 shall apply and be observed. The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. (Continued Below)