Job Details
** Front Desk Supervisor - East Longmeadow, MA****Job Category****:** Guest Services
**Requisition Number****:** FRONT01415
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**Job Details****Description*** Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.* Ensure that staff maintains a sanitary, organized, and presentable area.* Plan, organize and control the operations of the amusement areas.* Assist with scheduling employees to cover the department and events.* Train and supervise the Front Desk Attendants and Porters.* Meet weekly with the General Manager.* Identify and manages staff projects.* Coordinate advertising and promotions alongside the General Manager.* Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.* Promote knowledge of the locations features and upcoming events.* Communicate inventory and supply shortages in the department to the General Manager.* Inspect, maintain, and may have to troubleshoot equipment.* Ensure security, functionality, and proper handling of company property in the department.* Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).* Answer guest inquiries over the phone and in-person; providing accurate information.* Patrol FOH to respond to guests needs and take action to correct any problems.* Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.* Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.* Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.* Make announcements to guests over the P.A. system regarding specials, promotions, etc.* Communicate with pit crews; operate call buttons, relay information, log calls, check response time.* Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.* Perform opening and closing duties as required.* Enforce safety rules and report hazards.* Monitor guests for rule violations.* Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.* Report all company violations to management.* Respond to injuries or other incidents; Provide first aid supplies, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Preferred**High School or better.**Experience****Preferred**2+ years of guests service experience, 1-2 years of supervisory experience.Intermediate Microsoft Office user with strong organizational skills.**Licenses & Certifications**
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