Job Details
Description of Task to be Performed:
The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area.
Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT infrastructure.
The Service Desk Off icer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
The Service Desk Officer processes routine customer work orders such as adding routes and adding system accounts.
You will be part of a team that may need work schedule flexibility in support team providing on-site coverage of 5-day x 12 hours/day operations.
Work will be performed on-site; no teleworking or hybrid work available.
Required Qualifications:
- Experience:
- Education requirements are flexible depending on experience.
- The following skills / prerequisites are required:
- Excellent verbal (Phone customer interaction skills) and written communication skills.
- Experience with general information technology.
- Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)
- Ability to work both as part of a team and independently.
- Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification
- Technical Requirements:
- Working knowledge of:
- Linux (ability to issues commands and write small scripts)
- Active Directory (ability to manage users - create, modify, apply Advanced Windows commands Basic understanding of network infrastructure, concepts, and troubleshooting (e.g.: LAN/WAN, IPs, pinging, etc)
- The ability to use Office 365 to create reports and spreadsheets
- Certification:
- 8570 Compliance (IAT Level II)
- 8570 Compliance (IAT Level II) approved baseline certifications:
- Security+ CE (preferred)
- CCNA-Security
- CySA+
- GICSP
- GSEC
- CND
- SSCP
- Clearance:
- Minimum: TS/SCI, will sponsor CI Poly if minimum requirements met
- Preferred: TS/SCI (crossover eligible) with CI Poly
Preferred Qualifications: - Experience with WAN / LAN / Networking Technologies
- Experience with MS Windows, Linux or Solaris Administration
- Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
- Experience using SolarWinds or other IT Management system
- Experience using ServiceNow or other ticket-tracking system
- Desired Experience with one or more of the following:
- DoD or Intelligence Community service - Experience working with Defense Intelligence Agency (DIA)
- Experience installing, managing, and updating applications and services hosted on Linux servers
- Experience working with cross domain solutions