Job Details
Job Title: Network Support Specialist
Reports To: Director of IT
FLSA Status: Exempt Computer
**SUMMARY**
Installs, configures, and troubleshoots local area computer networks and associated assemblies by performing the following duties.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Performs analysis of network needs and contributes to design of network architecture, integration, and installation.
* Installs and maintains local and wide area network hardware and software, including all servers (physical and virtual), switches, peripherals, wiring, and terminations.
* Evaluates network hardware, software requirements, and capabilities and makes recommendations.
* Performs network troubleshooting to isolate and diagnose network problems.
* Upgrades network hardware and software components as required.
* Establishes and maintains network users, user environments, directories, and security.
* Address access rights to resources on the network.
* Researches and evaluates new technologies.
* Installs, upgrades and configures network printing, directory structures, rights, security, software and file services.
* Coordinates installation of hardware and software, including updates.
* Monitors and maintains network stability.
* Monitors network security. Analyzing and reporting security breaches or attempted breaches.
* Communicates and coordinates network schedule, backups, and downtime to users.
* Coordinates third-party maintenance for network hardware and software.
* Prepares and maintains documentation of network configurations and cabling layouts.
* Assist other IT team members with computer hardware, software, and troubleshooting.
* Assist with computer lab maintenance, including hardware and software updates.
* Assist with the help desk for students and employees.
* Assist with events that require technology.
* Represent the college in local and state organizations and meetings, and maintain contacts with outside agencies as appropriate.
* Punctual and regular attendance is required. Work hours are 7:45 a.m. 4:15 p.m. Monday through Friday. Position may require additional evening and/or weekend hours.
* Perform other related duties which may be required by the IT Director (related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employees class of work).
**OTHER:**
**EDUCATION and/or EXPERIENCE**
* Bachelors degree in Computer Technology or related field.
* Two years of successful work experience in network administration required (preferably in a Windows Server environment).
* Ability to provide basic network support services to users (such as, the installation of PCs onto the network, configuring network interface cards and client software, and installing and supporting network printers and queues.)
* Ability to configure and maintain network appliances such as firewalls, routers, switches, physical and virtual servers, and load balancers.
* Ability to communicate, express, understand, and develop ideas both verbally and in writing with diverse user groups.
* Thorough working knowledge of computer and networking concepts in a variety of operating systems and communications protocols.
* Ability to understand and utilize network optimization, customization, and diagnostic tools.
* Ability to design, install, and support network systems for end user applications.
* Ability to troubleshoot network problems and devise a course of action to correct the problem.
**MATHEMATICAL SKILLS** Minimum mathematical ability associated with this job:
* Ability to add, subtract, multiply, and divide all units of measure.
* Perform the four operations with like common and decimal fractions.
* Compute percentages.
**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Lifting items up to 20 pounds in weight.
**WORK ENVIRONMENT**
Work is primarily in an office/school environment. Noise levels usually are moderate.
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**I certify that all information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I authorize and agree to cooperate in a thorough investigation of all statements made herein and other matters relating to my background and qualifications. I understand that any investigation conducted may include a request for employment and educational history, credit reports, consumer reports, investigative consumer reports, driving record, and criminal history. I authorize any person, school, current and former employer, consumer reporting agency, and any other organization or agency to provide information relevant to such investigation and I hereby release all persons and corporations requesting or supplying information pursuant to such investigation from all liability or responsibility to me for doing so. I understand that I have the right to make a written request within a reasonable period of time for complete disclosure of the nature and scope of any investigation. I further authorize any physician or hospital to release any information which may be necessary to determine my ability to perform the job for which I am being considered or any future job in the event that I am hired. I agree to abide by all rules and regulations in effect at the time of my employment or subsequently initiated.**
**I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE.**
I have read, and understand, and by my signature consent to these statements.