Job Details
Dealer Relations Associate in US Remote - TN **Dealer Relations Associate**
**Who we are:**
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry, putting dealers back in the driver's seat with Market EyeQ. Market EyeQ is a turnkey sales and marketing platform that empowers dealers to predict future car buyers, market to them at the right time and close more deals with less effort. Mastermind is headquartered in New York City. For more information, visit .
**What we do:**
Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.
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**What you will do:**
Part of automotiveMasterminds success is attributed to our unique culture and One Team philosophy. The Dealer Relations Associate will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in any/all necessary administrative and dealer partner outreach functions. Based out of our London, Ontario office, the Dealer Relations Associate will act as a virtual resource to our Directors, Dealer Relations and Dealer Relations Managers within 1 regional market.
The Dealer Relations Associate is a call-center position requiring daily attendance on site in our London, Ontario office and requires some domestic travel when/where necessary. The Dealer Relations Associate reports to our Director, Partner Success.
**Responsibilities:**
* Clear roadblocks for DRMs to enable them to focus their energy on working with KDMs in the dealership
* Execute Site Launches for all Mastermind Launches
* Review Site prior to Launch to ensure all necessary links, notifications and data feeds are working
* Execute New User Virtual Training (New User, Best Practice, ad-hoc on demand)
* Site Configuration Data Entry (PMC Prep such as discounts, MSRP adjustments, Custom Model-Mapping, Trade Book Adjustments, Pre-Owned APRs, PS Lines)
* Administrative Support (Trim Confirmations, Support Ticket Creation and Follow-up, OEM Co-Op, Performance EyeQ Report Generation
* Review Performance Insights to identify issues, inaccuracies and identify possible attribution concerns
* Help provide Performance Insight Data as well as prepare PowerPoint Decks for Non-Managed Groups
* Coordinate, manage, and escalate dealer support tickets for DRMs and follow up to ensure completion
* Track and record all communication and activity within company CRM (Salesforce)
* Attend all Team calls, record minutes, builds PPTs as needed
* Provide weekly status reports to the Director, Dealer Success as well as DRM and executive level summaries to the regional area manager leadership team
* Support 1 Director of Dealer Relations and their Dealer Relations Managers
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**Who you are:**
* Bachelors degree in Business, Management, Marketing or a related field
* 3-?5 years professional experience w orking in sales, m arketing or custom er service in a softw are or automotive retail environment
* Minimum 2 years working in a high-volume client support or onboarding role
* Experience working with CRM tools, Salesforce and are at ease with technology
* Experience delivering online training to clients with a software product
* Established ability to work in a client ticketing system resolving tier 1 and tier 2 tickets
* Strong interest in evolving into a field client relations position
* Think quickly on your feet and handle ambiguity
* Strong attention to detail
* Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
* Know how to establish rapport and develop meaningful relationships with your clients
* Strong aptitude for problem solving, including research and cross departmental collaboration
* Proactively solicit feedback, ask clarifying questions and resolve issues in a non-?confrontational w ay
* Ability to perform as part of a larger team and work independently to schedule and prioritize your work
* Regularly assess your own performance and adapt your work to achieve better results
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 ### ####. Determination on requests for reasonable accommodation are considered on a case-by-case basis. *This contact information (email and phone) is intended for application assistance and accommodation requests only.* We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
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**Current Colleagues**
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
* Req ID: R23301
* Date Posted: 08/18/2021
* Job Category: Sales and Customer Care
* Location: US Remote - TN
* Country: United States of America