Job Details
**IT Support Specialist**
at Arkansas Center for Data Sciences Little Rock, AR Arkansas Center for Data Sciences (ACDS) is helping hire an IT Support Specialist in Little Rock.
The IT Support Specialist will support end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
**About the Employer:** CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 70 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare.
**Responsibilities:**
* Performs client setup at desktop level installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
* Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
* Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
* Supports remote computing and telecommuting clients
* Documents issue resolution using the service desk ticketing system.
* Works with vendors to request service regarding software and hardware failures under maintenance.
* Evaluate software and hardware for functionality and ease of use for integration into our environment.
* Liaises with other departments, partners and vendors.
* Exercises responsibility for the integrity, security, and maintenance of the systems.
* 3 5+ years of related experience.
* Excellent written and verbal communication skills are required.
* Must be capable of explaining and instructing technical data in non-technical terms.
* Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
* Bachelors degree in Information Technology or related field.
**Great to Have Skills:**
* Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
* Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
* Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
* Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
* Provide support on Microsoft Active Directory
**Requirements:**
* Ability to work in the United States without a current or future need for sponsorship
* Ability to work onsite at office in Little Rock, AR
An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!
We want to get to know you! ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
Meet the team and join an upcoming virtual webinars via zoom ; dates and details on our .
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**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Arkansas Center for Data Sciencess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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