Job Details
** Customer Service Representative - Dental**
** EGA Associates - Mechanicsburg, PA**
**Tagged:** Dental, Administrative Assistant, Customer Service Representative **Customer Service Representative Telework Dental Support**
**EGA Associates Upper Allen Township, PA**
Support a company who was the first in their field specializing in dental insurance, recognizing the need for oral healthcare and its importance generationally. The advancement of oral health care to customers, partners and consumers through dental insurance programs and philanthropic efforts and supporting them is of the utmost importance.
How you will make an impact:
* Respond to complex telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers, and brokers. Communicate eligibility, benefits, claims policies and procedures. Document each customer encounter and resolution in appropriate computer tracking system. Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Forward claims as necessary based upon findings. Identify, report and document system discrepancies. Accurately complete online/hard copy forms and routes to the appropriate department. Meet and maintain production standards, counts, and inquiry response turnaround times.
* Utilize contact tracking functionality to follow up on open calls to ensure resolution is achieved within agreed upon standards.
* Provide support to other departments as directed. Perform miscellaneous duties as assigned and participate in training programs.
What we look for:
* Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment, or 9 months experience as a level 1 representative in the Enterprise Contact Center., Knowledge of dental terminology and procedures
* Ability to pass CSR II test
* High school graduate with diploma or equivalent
* Ability to handle constant customer contact/forced workflow distribution
* Interpersonal and communications skills to work effectively with all levels of staff.
* Strong organizational/time management skills and multi-tasking abilities.
* Ability to prioritize and follow through. Ability to maintain confidentiality
* Ability to respond quickly and accurately to inquiries. Ability to continuously meet / exceed department standards
* Ability to adapt to a changing environment. Ability to perform basic mathematical calculations
* Ability to absorb and retain detailed information. Ability to apply reason to evaluate and respond to the needs of each contact
* Detail-oriented; flexibility and creativity. Knowledge of policies, procedures and guidelines
* Ability to pass position test if applicable. Must be able to work regular overtime as required
* Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts
* PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries
To learn more about EGA Associates:
Job Types: Contract, Hourly
*EGA Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*
**Compensation** $11.25 - $14.37
**Job #** 668