Job Details
** Hotel Front Desk Agent**
**Job Category****:** In Park **Requisition Number****:** FRONT006819 Showing 1 location **Job Details**
**Description**
**Essential Duties and Responsibilities:**
* Courteously welcome all guests and provide ultimate service to ensure guest satisfaction
* Adhere to house rules, departmental policies, and safety standards
* Communicate clearly with guests and management
* Respond to or channel any guest requests/complaints to the department or proper manager
* Handle cash in a responsible and professional manner
* Use problem-solving skills to professionally handle any guest issue, question, or concern
* To maintain an accurate cash bank and to balance all transactions at the end of the shift
* Operate the Front Desk system to make reservations
* Operate a room key card machine efficiently
* Check-in guests into the computer, establishes credit and give the guest accurate information
* Proper distribution of room keys and staff keys
* Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
* Complete and balance the Shift Audit at the end of the day
* Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio
**Skills and Qualifications:**
* Must know keyboard and have general computer knowledge
* Previous experience with Credit Card Machine and handling cash preferred
* Must be a friendly, outgoing people person with a good attitude and smile
* Previous experience working with the public in a service provider industry preferred
* Must be able to stand up to four (4) hours at a time and reach above shoulder level
* Must know how to answer and transfer calls
* Knowledgeable of hotel property and waterpark
* Possess ability to multi-task and work in a fast paced environment
* Possess ability to remain calm and professional in all situations
* Knowledgeable in all hotel and waterpark services and hours of operation
* Must be able to work weekends, holidays, and other shifts as necessary
**Other Functions:** All other duties assigned or necessary to support the resort as a whole.
If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"
- I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
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