Job Details
** Customer Service Representative**
**Job Category****:** Personal Banking **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details**
**Description**
**SCOPE**
You are a KEY player who is responsible for providing **AMAZING** Customer Experiences to Profinium customers. You work with the Personal Banking team to help customers achieve their dreams & build lasting relationships. You may recommendations for improving bank functions & you create and **AMAZING** client experience!
****Accountabilities****
*****Customer Service - 75%*****
* You greet walk-in customers in a friendly, professional manner, & direct them to the proper personnel.
* You answer incoming calls, directing them to the proper department or person
* You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, you may sell gift cards, money orders, official checks & help customers with additional related services.
* You provide a high level of customer service & are knowledgeable of the bank products offered, allowing you to understand & service the customers needs.
* You assist customers with opening new accounts & their current account needs.
* You ensure that the assigned cash balances on a daily basis & is kept secure at all times.
* You must keep cash drawer within assigned drawer limits.
* You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions.
* You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy.
** ***Retain/Expand/Attract (REA) - 15%*****
* You support the overall REA effort. Direct REA goals may be established by management for such items as check cards, direct deposit & automated banking.
* You achieve Team Partnership (referral) results based on annual targets communicated by supervisor.
* You assist in the successful achievement of goals set for the Branch & Bank as defined by banks annual organizational objectives.
* You have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products or introduce them to the appropriate expert.
** ***Other -10%*****
* You assess emerging issues & potential liabilities.
* You have a basic understanding of the compliance function & provide support in this area when needed.
* As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities.
* You promote the **AMAZING** positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3s) & Core Values to guide your behavior.
****Competencies****
Attention to Detail Written/Oral Communication Customer Orientation - Initiative/Reliability Problem Solving Teamwork Technology
****Education, Experience & Skills****
* You value client experience & are capable of committing to a team culture like no other!
* You take pride in providing a quality product & having fun along the way!
* You have a High school Degree or equivalent
* Preferred, but not required, that you have 1-2 years of experience in a community bank or customer service environment
* Experience with banking systems preferred
* You must have knowledge & expertise in multiple software packages, primarily focused in the Microsoft Office Suite of programs; but not exclusively
* You have a numerical aptitude
* You must have dexterity to count money
* You have the ability to maintain confidential information
* You have the skills needed in a typical office environment, including computer skills & utilization of office equipment
While performing the duties of this job, you are regularly required to move about inside the office to access file cabinets, office machinery, attend meetings, etc. You have the ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone. You must occasionally lift &/or move up to 25 pounds or more with assistance. You have the ability to travel to other locations as needed. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception & the ability to adjust focus.
*The requirements listed above are representative of the knowledge, skills &/or abilities required for this position. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this job. This document is intended to describe the general content & performance requirements of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements & does not imply a contract. Other duties may be assigned.*
*Profinium has the exclusive right to alter this job description at any time without notice.*
**Skills**
**Required**
**Dexterity to count money** *Expert* **Preferred**
**AMS 360** *Some Knowledge* **Word** *Intermediate* **Outlook** *Some Knowledge* **Sparak** *Some Knowledge* **Excel** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School or better.
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)