Dispatch/Call Center

Job Details

Job Details

Level
Entry

Job Location
Quest Building - Jeannette, PA

Education Level
High School

Job Category
Health Care

Description

Dispatch/Call Center Specialist

• Do you like to be around people??
• Do you like the feeling of knowing that you were instrumental in helping someone get the care they needed??
• Do you like to be challenged and work in a team environment??

If your answer is 'YES"....Express Mobile Diagnostic Services, LLC just may be the perfect partner for you!

Responsibilities

• Accept phone calls using telephones and computer database systems to place exam orders. You are often the first impression that a client has of Express Mobile - always approach a call with a smile
• Direct all customer inquiries to appropriate supervisors.
• Receive and prepare work orders via fax, phone calls, online, etc.
• Monitor and follow-up with personnel and/or service locations for follow-up on exams.
• Assist with logistically routing the technicians for timely/efficient routes.
• Record and maintain files and records of customer requests.
• Flexible to working any shifts necessary including weekends, evenings and some on-call shifts when necessary.
• Upload exam images/reports using our PACs software system.

Qualifications

Skills and Knowledge

• Must be knowledgeable with computer skills in MS Word, Excel, and/or data entry
• Excellent Communication Skills (both phone and written)
• Ability to multi-task and quick to learn
• Positive Professional Demeanor-Excellent Customer Service Skills
• Independent Worker
• Extremely Detail-Oriented
• Respond to duties as directed by Supervisor and/or Express Management team members

Education and Specifications

• High School Diploma or equivalent GED
• Medical & Billing/Terminology preferred
• Drug/Alcohol Free/Negative Drug Screening
• Clean Criminal Background History

 Express Mobile Diagnostic Services

 06/05/2024

 Jeannette,PA